Frequently Asked Questions

Get answers to all your pool tile and stone cleaning questions.

Does your process harm my tile or stone and is it harmful to humans, animals, or plants?

No, our proven process for almost 20 years uses an organic media to remove the buildup safely and effectively up without causing damage or harm to your surfaces, people or plants.  Other abrasive un-natural media options provide different outcomes.

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How do you clean the surfaces that are below the water line, does the pool need to be drained?

We do not need to drain the pool.  Prior to beginning the project, the water line is lowered by draining the water below the surface requiring the service which is typically a few inches.  This provides access to the spaces that need to be cleaned.

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Do I need to do anything to my pool prior to the service being conducted?

No, our professional technicians follow a 10 + checklist in preparation for your service that include all of the necessary precautions to a proper service such as putting your pool into service mode prior to beginning.

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Do I need to be present for this service to be rendered?

No, out team will communicate our efficient process to you and if you will not be available then they will coordinate the proper methods to access the area while providing specific dates and time frames for your safety and security which is a top priority to PTS.

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When can I expect to use my pool once the service is completed?

The pool can technically be utilized right away.  The organic media used for the cleaning actually improves the cleanliness of the pool but is of course used in high volume for the service so there is excess that take a day or so to dilute.  Also, the pool water level will need to be raised once the service is completed and that can take around a couple hours depending on the size of the pool.

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How do I get on your schedule to perform a cleaning service on my pool?

Simply complete the online form, a quote will be provided to you the same day.  If you would like to move forward, there is an area on the quote that allows you to accept the quoted services and we will add you to the calendar right away.  It takes minutes to have your cleaning scheduled.

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How long does your typical service take?

This depends on the size and scope of your project.  On average it can take a few hours to complete.  This information will be conveyed to you prior to the project beginning.

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Services

Joyful activities for
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Scuba diving

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Surfing

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Cruise tours

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Fishing

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Scuba Diving - Suite X Webflow Template

Scuba diving

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Surfing - Suite X Webflow Template

Surfing

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Cruise Tours - Suite X Webflow Template

Cruise tours

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Fishing - Suite X Webflow Template

Fishing

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Testimonials

Hear what our past guests have to say

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I Loved Suite, The Best Resort I’ve Ever Visited - Suite X Webflow Template

“I loved Suite, the best resort I’ve ever visited!”

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Rebeca Miller

Honokalai, Hawaii

Excellent Service, All The Staff Were Very Friendly - Suite X Webflow Template

“Excellent service, all the staff were very friendly!”

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James White

Honokalai, Hawaii

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